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Find quick answers to our most common questions.
Get in Touch
Address
7669 Clinton Highway
Powell
TN 37849
Phone
(865) 973-4237
elton@eagleclawco.com
Business hours
Monday to Friday
From 8 AM to 5 PM
Your Questions, Answered
Order & Shipping
1. How can I track my order?
You’ll receive a tracking number by email once your order is shipped. Use it on the carrier’s site to check your delivery status.
2. How long does shipping take?
We aim to ship out most orders on the same day and most orders are delivered within 3–7 business days. International shipping may take longer, depending on location.
3. Do you offer international shipping?
Yes. However, we only ship to Canada at this point.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation. We recommend calling as our shipping department is very speedy with getting orders out of the door.
Product & Returns
1. What is your return policy?
Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?
Yes, all our products include a limited 30 day warranty. Check out our refund policy to learn more.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information or sign up as a contractor to receive 10% off all your eagle claw brand fasteners.
4. How can I contact customer support?
You can reach us via email or through the form above. We aim to reply within 24 hours.
